KoiCuan Privacy Policy for Malaysian Players

1. Introduction

KoiCuan respects the privacy of its visitors and registered players. This Privacy Policy describes how KoiCuan collects, records, organises, stores, uses, shares and deletes personal information in connection with its online casino, sportsbook, payment, promotional and customer-support services.

By accessing KoiCuan or creating an account, you acknowledge the processing described in this policy. Where consent is legally required for a particular use, KoiCuan will seek that consent separately. If you disagree with this policy, you should stop using KoiCuan and contact support regarding any account-related request.

2. Scope and Definitions

This policy applies to information associated with visitors, prospective players, registered KoiCuan players and people who communicate with KoiCuan support. Personal data means information that identifies a person directly or can reasonably be linked to an identifiable person.

Processing includes collecting, using, checking, storing, sharing, restricting and deleting information. Account data means details associated with a KoiCuan player profile. Transaction data includes records involving RM deposits, withdrawals, bonuses, wagers and payment methods.

3. Information KoiCuan Collects

KoiCuan may collect the following categories of personal information:

• Identity data: full name, date of birth, nationality, gender where supplied, and information shown on a MyKad, passport, driver's licence or other accepted identity document.
• Contact data: email address, residential address, mobile number and communication preferences.
• Account data: username, encrypted credentials, security settings, account status, verification results and customer-support history.
• Financial data: deposit and withdrawal records, selected payment method, masked account details and relevant transaction references.
• Gaming data: casino activity, sports selections, stakes, results, bonus use, session duration, deposit limits and responsible gambling controls.
• Technical data: IP address, device type, browser, operating system, approximate location, language setting, login time and security events.

KoiCuan does not ask players to disclose a complete banking password, e-wallet PIN or one-time authentication code. Such credentials should never be shared with KoiCuan staff or any person claiming to represent KoiCuan.

4. How Personal Data Is Collected

KoiCuan receives information directly when you register, complete KYC, update your profile, set a deposit limit, make a payment or contact support. Data is also generated when you place an EPL or Liga Super Malaysia wager, play a casino game, claim a promotion or review transaction history.

Some technical information is collected automatically through server logs, cookies and similar technologies. KoiCuan may also receive confirmation data from payment and verification providers used for Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Boost or GrabPay transactions.

5. Purposes of Data Processing

KoiCuan processes personal data for purposes that may include:

• creating, administering and securing a KoiCuan account;
• confirming identity, age and payment-method ownership;
• processing deposits, withdrawals, refunds and account adjustments;
• recording bets, settling games and maintaining accurate transaction histories;
• detecting fraud, collusion, bonus abuse, account takeover and money laundering risks;
• providing English-language support suited to Malaysian players;
• applying self-exclusion, deposit limits and other responsible gambling controls;
• maintaining service reliability and investigating technical incidents;
• resolving complaints, disputes and payment enquiries; and
• meeting record-keeping, legal and internationally licensed operational obligations.

KoiCuan does not sell player identity documents or transaction histories to unrelated third parties. KoiCuan does not use sensitive verification documents merely to create general advertising profiles.

6. Legal and Operational Grounds

Depending on the processing activity and applicable framework, KoiCuan may process data because it is necessary to provide the requested service, comply with a legal or licensing obligation, protect legitimate security interests, establish or defend a legal claim, or act on valid consent.

Legitimate interests relied upon by KoiCuan may include preventing fraud, protecting player funds, improving platform stability, maintaining accurate records and understanding whether responsible gambling intervention may be appropriate. KoiCuan considers the potential effect on player privacy before relying on such interests.

7. Payments, KYC and Source-of-Funds Checks

KoiCuan may require identity and address documents before approving a withdrawal or when account activity reaches a verification threshold. A review may include comparison of the registered name with a MyKad or passport, a selfie check, proof of address and confirmation that the payment method belongs to the player.

For higher-value or unusual activity, KoiCuan may request reasonable source-of-funds evidence. This could include a bank statement or another document showing the legitimate origin of deposited funds. Verification information is used for security, anti-fraud, player-protection and compliance purposes.

8. Cookies, Analytics and Device Information

KoiCuan may use essential cookies to maintain login sessions, remember security preferences, balance traffic and prevent unauthorised activity. Functional cookies may remember choices such as language or display settings. Analytical information helps KoiCuan understand page performance and resolve navigation problems.

Browser settings may allow you to restrict some cookies. Blocking essential cookies can prevent secure login, cashier access or other KoiCuan features from working correctly. Where required, optional technologies will be subject to an appropriate preference or consent mechanism.

9. When KoiCuan Shares Personal Data

KoiCuan may share limited information with service providers that support payment processing, identity verification, fraud prevention, hosting, security, game delivery, communications and customer support. Providers are expected to process information only for authorised purposes and apply suitable safeguards.

Information may also be disclosed where reasonably necessary to comply with a lawful request, protect a person from harm, investigate fraud, enforce the KoiCuan Terms & Conditions or establish and defend legal rights. If business ownership changes, relevant data may transfer under confidentiality and data-protection controls.

Public payment brands mentioned by KoiCuan do not receive every category of player data. A payment provider generally receives only the information needed to process, confirm, reverse or investigate the relevant transaction.

10. International Data Processing

As an online gaming platform operating through international infrastructure, KoiCuan may process or store information outside Malaysia. Data may therefore be handled in locations with privacy laws that differ from those in Malaysia.

Where international processing occurs, KoiCuan applies contractual, technical or organisational measures intended to maintain an appropriate level of protection. Access is limited to authorised recipients with a legitimate operational need.

11. Data Security

KoiCuan uses layered safeguards designed to protect personal data. Measures may include encrypted transmission, access controls, account authentication, system monitoring, restricted staff permissions, backup procedures and incident-response processes.

No internet service can guarantee absolute security. Players also have an important role: use a unique password, keep devices updated, avoid shared public computers for payments and contact KoiCuan immediately if an unfamiliar login or transaction appears.

12. Data Retention

KoiCuan retains personal data while an account remains active and for an appropriate period afterwards. Retention periods depend on the type of record, applicable legal and licensing requirements, fraud risk, responsible gambling obligations, transaction disputes and the need to establish or defend claims.

Some records may remain after account closure or a deletion request where retention is necessary. For example, KoiCuan may retain exclusion records to prevent a self-excluded player from reopening an account, and transaction records may be kept to address chargebacks or compliance reviews. Data that is no longer required will be deleted, anonymised or securely isolated.

13. Your Privacy Rights

Subject to applicable law and verification of identity, you may ask KoiCuan to provide access to personal information, correct inaccurate details, restrict certain processing, delete eligible data or explain how a significant decision was reached.

You may also withdraw consent where a processing activity relies specifically on consent. Withdrawal does not invalidate processing already completed, and it may not affect processing required for account security, transaction records, self-exclusion or legal obligations.

KoiCuan may request information needed to confirm that a privacy request comes from the correct account holder. Responses may be limited where disclosure would reveal another person's information, undermine fraud prevention or conflict with a lawful retention duty.

14. Responsible Gambling and Sensitive Indicators

KoiCuan may review account behaviour to identify patterns that could indicate gambling-related risk. Relevant indicators may include sudden deposit increases, repeated cancelled withdrawals, unusually long sessions, attempts to bypass limits or direct statements made to support staff.

This processing supports player safety and may lead KoiCuan to provide a reminder, recommend a cooling-off period, apply an agreed limit or assist with self-exclusion. Information connected with responsible gambling is treated as confidential and used only for appropriate safety, account and compliance purposes.

Further information about limits and self-exclusion is available on the Responsible Gambling page.

15. Children and the 21+ Requirement

KoiCuan is intended only for people aged 21 and above. KoiCuan does not knowingly permit children or younger adults below the required age to hold an account. Identity and age verification may be requested at registration, before withdrawal or whenever an eligibility concern arises.

If KoiCuan identifies an underage account, access may be suspended while the matter is reviewed. A parent or guardian who believes an underage person has supplied information to KoiCuan should contact support with sufficient details for a secure investigation.

16. Changes to This Privacy Policy

KoiCuan may revise this policy to reflect changes in technology, payment processes, gaming operations, security practices or applicable requirements. The updated effective date will be displayed near the top of the page.

Where a change materially affects how KoiCuan uses existing personal data, an appropriate account notice may be provided. Players should review this Privacy Policy periodically to remain informed about current KoiCuan practices.

17. Contact Us

Questions, correction requests and privacy concerns may be submitted to KoiCuan through 24/7 live chat or by email. The website email is [email protected]. The email address is displayed as plain text for security and consistency.

When contacting KoiCuan, provide your username, the nature of your request and enough information to identify the relevant account. Do not include a password, full card number, online banking PIN or one-time security code.